Emerald Eviction Solutions

PRIVACY POLICY & GDPR Compliance

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Introduction
At www.emeraldevictionsolutions.com we’re committed to protecting and respecting your privacy.

 

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent by email to info@emeraldevictionsolutions.com

 

Who are we?
Emerald Eviction Solutions is company that specialises in private housing possession advice and evictions.

 

How do we collect information from you?
We obtain information about you when you use our website.  We collect information when you use features such as the contact forms, live chat feature or when you request a free 30 minute consultation.

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What type of information is collected from you?
The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what pages are accessed and when. We also hold information regarding what you have contacted us about and told us. If you purchase a service, your card information is not held by us, it is collected by our third-party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions.

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How is your information used?
We may use your information to:

 

• Process a payment that you have made;

• Process orders that you have submitted;

• Research any required information relating to a property.

• To explore the best course of action in regards to your set of circumstances

• Fill out information for legal forms which are required by courts should you purchase one of our services / to carry out our obligations arising from any contracts entered into by you and us;

• Seek your views or comments on the services we provide;

• Notify you of changes to our services;

• Send you communications specifically in respect of the services which you have requested and that may be of interest to you.

• Administer or plan actual or potential services.

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant arrangement you hold with us.

 

With the exception of data captured through this website, specifically when you register your first name, family name and email address, all other data will be destroyed once a year in April, a minimum of 18 months after your last contact with us, other than where Government reporting obligations require otherwise. Your first name, family name and email address will be retained by Emerald Eviction Solutions on a password protected file in order to contact you with information about your case or any future Emerald Eviction Solutions, unless you give us instructions to the contrary, in writing to info@emeraldevictionsolutions.com

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Who has access to your information?
We will not sell or rent your information to third parties.

 

Information is accessible to Emerald Eviction Solutions agents should they ever need the relevant information to carry out obligations arising from any contracts entered into by you and us;

 

We will not share your information with third parties for marketing purposes.

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Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process booking payments and to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties beyond our core service providers for them to use for their own direct marketing purposes, unless you have requested us to do so. By law, we may be required to share information by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers we work in association with: various third-party product providers to bring you a range of quality and reliable services designed to meet the needs of Emerald Eviction Solutions and the services we provide – for example, contacting us. When you contact us or chat with us using our live chat function, the relevant third party product provider may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

 

When you are using our secure booking payment page, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us at info@emeraldevictionsolutions.com

 

We may transfer your personal information to a third party as part of a logistical restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us in respect of Emerald Eviction Solutions services then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

 

We will not contact you for marketing or operational purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email on info@emeraldevictionsolutions.com

 

How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@emeraldevictionsolutions.

 

You have the right to ask for a copy of the information Emerald Eviction Solutions may hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

 

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the top left of web browsers such as Google Chrome.

 

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Profiling
We may analyse your personal information to create a profile of you or your current case and preferences, so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

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Use of ‘cookies’
Like many other websites, the www.emeraldevictionsolutions.com website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

 

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

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Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

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16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

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Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

 

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018.